THE PSYCHOLOGY OF PERSUASION AND INFLUENCE
Delegates learn how to improve all their relationships by understanding our ‘Psychological Drivers’
Real ‘Can-use-tomorrow’ tips to improve internal and external relationships and helps with business development.
THE GOOD-TO-GREAT GRADUATION
By understanding what happened to The Roman Empire, Kodak, Gerald Ratner and The Beatles delegates learn what they have to DO to improve everything they do
Delegates learn that if you always do what you’ve always done you DON’T get what you have always got – you get less
THE SECRETS TO EXCELLENT CUSTOMER SERVICE
Delegates learn the five key to ensure that you deliver excellent customer service, day in, day out
By understanding what makes people happy at work, delegates learn not only what to DO every day but also the two secrets to happiness, the single most important thing to do if you want to build trust and credibility and the purpose of life. All in less than an hour
THE ‘RULES’ FOR DISCOUNTING AND HOW TO HOLD A HIGH PRICE
By understanding why people pay a premium, delegates learn how they need to behave and what they need to do to hold a high price.
Delegates are caused to re-examine the concept of ‘WIN-WIN’ and differentiate between discounting and negotiating – everyone charges more money as a result of listening to Philip on this subject
Bank of America Merrell Lynch, PWC, Knight Frank, Microsoft, UAP Security, Shell, and Toyota