“Being nice isn’t being weak or a pushover. It’s a way to make the world a more effective, kind and happy place!”

Her background includes 20 years as a Communications Skills Trainer helping teams and individuals to connect and get on better.

JANE MALYON WRITING

Jane’s latest book became an Amazon best-seller. It’s ‘Scone or Scon(e) – the Essential Guide to British Afternoon Tea’. She’s taught tea time manners and customer service in international hotels as well as Fortnum and Mason’s. All done with warmth and fun!

Jane has also worked with major companies such as Intu, the Accountant of the Year Award Ceremony, RBS, Intu, KPI/Dent, many legal and accountancy companies, building companies, marketing agencies, Essex County Council and English Heritage.

She’s been on the BBC and BBC Radio numerous times, had a half-page feature in The Sunday Times business section, coverage in The Guardian and The Daily Telegraph, articles in Woman and Home Magazine, British Airway’s Highlife Magazine, Essex Life and more.

She’s been a panellist at business conferences and part of ’round table’ discussions at Westminster with ministers.

She’s won numerous business awards (including regional Business Woman of the Year) – and her delicious products have Great Taste awards too!

See Janes cream tea etiquette tips, top ten tips of English Cream Tea etiquette, scones, cream or jam first, tea or milk first, afternoon tea tradition, British manners by expert of The English Cream Tea Company, winner of a Guinness World Record for the largest tea party, speaker and author.

JANE MALYON PUBLIC SPEAKING:

Afternoon Tea is delicious BUT it’s not all about the tasty carbs! Transfer those niceties of being in rapport, offering, listening, noticing and thanking…and you have the beginnings of corporate engagement right there. That translates into staff retention, at least 12% more efficiency, improved customer service and organisations that simply work together better.  Let’s put the courtesy back into business!

JANE MALYON SPEAKING TOPICS:

Jane has a generalist message wrapped up in a unique, memorable and specialist package – and it can apply to all levels of an organisation.

The topics can be focussed on:

* Leadership

* Customer

* Team

* Playing nicely in business

* The art of rapport

* Conflict resolution turning to harmony – because the change is worth it

* Keynote inspiration

* How to say sorry (!)

* How to make staff and clients feel so special, they will imagine they’re extended family

* Overcoming negatives

Call +44 1753 439 289 or email Great British Speakers now to book Jane Malyon for your next live event or corporate video.  Contact us.