Refocusing Your Business Development in a Volatile World: Living in a VUCA (Volatile, Uncertain, Complex and Ambiguous) world is changing the way businesses buy, work, and consume. You need to recognise and understand these changes to help your business spot new opportunities for change and growth. This stops you and your business from becoming less relevant. This talk helps you and your teams refocus your activities on really making a difference for your clients and customers. This keynote is perfect for conferences, kick-off events, internal company events, and away days.
Your audience will learn:
– Understanding why we as humans don’t always do the right things for our clients
– Understanding how your client’s needs have changed and how your organisation can adapt to these changes
– Learning from worldwide brands on how to navigate change and harness opportunities in the face of uncertainty
– Creating real, deep client focus through three lenses – learning from your own successes and challenges
– Developing creative ideas to break the mediocrity momentum that weighs down so many businesses
– Identifying new approaches to grow your business using new tools and approaches
– Clear insights and new ideas on how to serve your existing clients better
Nevil Tynemouth on: You will have experienced the highs and lows of business. You may have weathered storms well, and now is the time to capitalise on your own learning and key insights from others. Volatility brings both challenges and opportunities; this talk helps you identify and take action to make the most of your opportunities.
Your audience will take away:
– The brilliant basics and why so many people miss them
– The danger when assumptions creep in
– What others see that you don’t
– Identifying what you have stopped doing that still works for you
– The power of a plan (and why it falls apart)
Unleashing Sales and Service Excellence – the true untapped potential in your “real customer journey”: You and your team need a competitive edge in a fast-moving world. Many organisations don’t realise there are some remarkable opportunities for growth and development hidden in your own “Real Customer Journey”. How often do you spot opportunities for better service and more revenue when you are the consumer? It’s time to take that thinking and apply it in your own organisation. This keynote is perfect for conferences, kick-off events, internal company events, and away days.
Your audience will learn:
– Seeing the journey from your client’s perspective, what’s important to them and unlocking new insight and opportunities
– Understanding the emotional journey that creates repeat business, referrals and recommendations
– Breaking barriers, changing behaviours and refocusing on your clients’ real needs
– Building and maintaining trust with your clients
– Seeing the real journey end-to-end for the true opportunities locked into your client journey
– Uncovering the power of the true starting and ending point of the best customer journeys
– How to bring creative thinking to find low-cost, high-value solutions to your customers’ needs
Nevil Tynemouth on: If you want to find out how to unlock your organisation’s potential, then this keynote is for you. The session is designed to help you and your business development, sales, service and marketing team identify the gaps, opportunities and challenges in your real customer journey. You’ll explore creative ideas and different ways of delighting each customer in a way that makes them want to tell others and come back.
Your audience will take away:
– Changing your personal view of what the customer journey really is
– Breaking your biases and getting beyond your own assumptions
– The things your customers and clients spot that you don’t, and why this holds you back
– New creative ideas to create the wow moment for every single customer
– Three practical examples of the things to do, the things to avoid, and the mediocrity that so many organisations get mired in
“There is nothing in life you have to do.” The surprising truth about personal development and growth: Have you ever noticed how people (including you) can be, let’s say, inconsistent? Have you ever observed any of your teams avoiding doing the things that they know they should be doing? Do YOU ever find yourself avoiding the things you really should be doing?
If so, this session helps to open your eyes to new ideas and possibilities while breaking down the major barriers that are holding you back. In this session, you will gain a greater understanding of what makes you and your team succeed and helps you to improve your personal and business performance. This keynote is perfect for conferences, kick off events, internal company events, and away days.
Your audiences will learn:
– Understanding why we do and don’t do some of the things that we know we really should
– Exploring the behavioural aspects of development (the true meaning of your comfort zone)
– Discovering how to tackle challenges, the real truth about resilience
– Exploring the power of your motivators
– Understanding why a life plan helps so many people (and why you might have been avoiding having one in place)
– Spotting why it’s harder to listen than you might appreciate
– Avoiding the assumptions that others make
– Understanding what gets in the way
– Expanding your comfort zones, growing your confidence
– Using your core motivators and values to drive the right outcomes for you
– Answering the question, why not you? And why not now?
Nevil Tynemouth on: What’s really holding you back? This session explores your own personal development journey and helps you understand some of the challenges and opportunities that you have to grow and develop.
We’ll explore a number of areas, and you and your audience will take away:
– How to comfortably step out of your comfort zone for real growth
– Why having a life plan and goals will help keep you on track
– What’s really holding you back
– The importance of consistency and the power of habit
– Two key questions to help you grow every single day, week and month
