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Martin Newman

Martin Newman, known as the Consumer Champion, is a world-renowned expert in customer centricity and customer experience.

Over a career spanning four decades, Martin has been a catalyst for positive change in consumer-facing industries. His work has revolutionised multichannel operations for brands like Burberry, Ted Baker, and Harrods, and he has successfully scaled and sold global ecommerce agency Practicology.

As the founder of The Customer First Group and Customer Service Action, Martin has been instrumental in shaping a customer-centric landscape.

With his extensive experience, Martin has been a trusted advisor and board member for a range of brands, including The Scout Store, The Mayborn Group, In Kind Direct, Clearpay, Tern, Afterpay and Marketplacer.

Martin’s insights are not just confined to boardrooms. He appears regularly on BBC TV and BBC Radio, Sky, ITV, Channel 5, and a host of other media channels, such as LBC, The Times, and FT, to discuss consumer issues related to the retail, travel, CPG, hospitality, automotive, and financial services sectors.

His expertise is widely sought after, and he has delivered captivating keynotes for prestigious global events and strategic sessions for top-tier companies like Toyota, Haleon, Specsavers, Pandora, Adobe and Meta.  He not only entertains, inspires and educates, but also delivers actionable insight that can empower any business audience.

Contact Great British Speakers today to book the Consumer Champion and leading customer centricity expert Martin Newman for your next event.

Type Of Speaker

Testimonials

“Incredibly engaging (and humorous) keynote! Thank you to Martin Newman for an outstanding presentation. You captivated the audience and provided a real practical step-by-step guide to putting the customer at the heart of a multichannel business. We’ve had great feedback – real great content – and appreciate you joining us. Cannot stress how worthwhile you were. 100% recommend booking.”
Retail Week

“Martin joined our management team last week for our annual two day strategy review. He is truly an expert on customer centricity in a multichannel environment. He stretched us and challenged us through engaging presentations as well as helped us articulate key strategies with a focus on digital and customer centricity.”

Xavier Simonet – CEO and Managing Director, Kathmandu

“Martin was the opening keynote speaker at Metapack’s annual Delivery Conference, TDC Global 2020. He delivered a great presentation on the roadmap to customer centricity, focussing the audience on a key theme for the day – the importance of putting consumers’ expectations and experience front and centre of their business’s strategy to drive customer engagement . His passion for the subject and energy on stage saw him rate as one of the top speakers of the day.”

Joanna McDonough – Event Director, Metapack

“Martin’s knowledge and experience in the retail space makes him a thought leader. His business knowledge and professional delivery style made the event a winner.”

Mark Fenton – Itau

“The first word that comes to mind when I think of Martin – Inspirational! He is a leader who personifies customer centricity and is able to articulate it in practical, common sense ways that very few people are able to, yet everyone who interacts with him can easily digest. A leader who is able to engineer the most complex business plans through putting the customer right into the centre of them and help organisations build a customer first culture and business models. If you are looking to build a sustainable business that is future proof ready, designed for the customer of today and tomorrow, Martin is unquestionably the man you want with you every step of the way!”

Rizwan Rajpoot – Managing Director, Digital Retailing, Al-Futtaim

“Martin is the most dedicated customer focused professional I know. A man with a mission his energy is infectious. Martin is a consummate professional, motivational leader, market visionary and true customer champion. A veteran of the retail landscape, his passion to do right by the customer is inspirational and his thought leadership in this area will undoubtedly pave the way for companies and retailers to truly understand ‘how’ to be Customer First and sustain their long term business profitability.”

Nadine Neatrour​ – eCommerce Director, Revolution Beauty

“Martin joined our client management conference as keynote speaker on customer centricity. His focus on purpose, inclusivity and return on involvement brought a totally different perspective to our focus on key corporate clients”.

Jeremy Metson – Partner, Head of Business Development, Knight Frank

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